FAQ - General
FAQ on industrial marking and coding
Answers from our experts on your marking and coding equipment
Our team has compiled answers here to the most common issues regarding industrial marking, equipment maintenance and traceability compliance. We are here to help you optimize your production.
If you cannot find the solution to your specific challenge, please do not hesitate to contact us directly.
General questions about industrial marking and labelling solutions
What industrial marking solutions do you offer?
Which industrial printing technology should I choose?
The choice depends on your production rate, the material to be marked, the industrial environment and the desired level of automation. Our team can analyze your application and recommend the best solution.
How much does an industrial printer cost?
Systems generally range from $5,000 to $50,000, depending on the technology and project complexity.
Do you offer turnkey solutions?
We offer analysis, sales, installation, training and technical support.
Do you work with food and beverage companies?
Yes, we serve several sectors, including food and beverage, pharmaceuticals, industry, logistics and manufacturing.
Products
Do you offer CIJ (continuous inkjet) printers?
Yes, for high-speed production-line printing.
Do you offer TIJ (thermal inkjet) printers?
Yes, particularly for applications using HP cartridges.
Do you offer laser marking solutions?
Yes, for permanent marking without consumables.
Do you offer thermal transfer printers (TTO)?
Yes, mainly for flexible packaging films.
Do you sell automatic label applicators?
Yes, including industrial applicators and print-and-apply machines.
Do you offer industrial thermal printers?
Yes, including Zebra, Sato, Honeywell and other well-known brands.
Do you supply labels and thermal ribbons?
Yes, we offer a wide range of labels and ribbons suited to your applications.
Do you sell industrial inks?
Yes, in various formats, depending on the technology.
Services
Do you offer equipment installation?
Yes, our technicians carry out the full installation.
Do you provide operator training?
Yes, including customized training.
Do you offer technical support?
Yes, including thirty (30) minutes of free telephone support.
Do you offer equipment maintenance?
Yes, in our workshop or on-site.
Do you carry out service calls?
Yes, depending on your location in Eastern Canada.
Do you offer a feasibility study before purchase?
Yes, a technical analysis can be carried out free of charge as part of a project.
Maintenance and performance
What maintenance is required for an industrial printer?
It depends on the technology. Annual maintenance is recommended for some equipment, and a full service approximately every three (3) years for others.
What should I do if print quality deteriorates?
Cleaning or adjustment may be required. Our technical support team can assist you.
What should I do if the printer won’t start?
Contact our team for a safety check.
Lead times and delivery
What are your delivery times?
Standard consumables are usually dispatched the same day. Projects can take up to eight (8) weeks.
How long does a workshop repair take?
Approximately one week, depending on parts availability.
Integration and automation
Can your equipment communicate with an ERP system?
Yes, most of them have industrial communication protocols.
Do you offer integration into an automated production line?
Yes, including automation and traceability projects.
Rental and replacement
Do you offer equipment rental?
Yes, during maintenance or for temporary needs.
Do you take back old equipment?
In some cases, yes.
Area
Where do you offer your services?
Quebec, Ontario and the Maritimes.
Warranty and policies
What is the equipment’s warranty?
It varies depending on the manufacturer.
What is your returns policy?
- HP cartridges: Ten (10) days.
- Standard products: Thirty (30) days in the original packaging.
Academy and expertise
Do you offer equipment demonstrations?
Yes, in our demonstration area.
Do you have a training centre?
Yes, a dedicated 4,000 sq ft area.
Frequently asked technical questions
Why is my inkjet print misaligned?
This may be due to viscosity or the nozzle.
Why has my HP cartridge stopped printing?
It may need cleaning.
How can I extend the life of my cartridges?
By replacing the protective cap when they are not in use.
Company
How long have you been in business?
We have been working in the industry since 1977.
Why choose your company?
Our technical expertise, fast service and personalized support.
How do I get a quote?
To get a quote, contact our team.